Sales, Returns & Warranty Policy

Last updated: October 15, 2026

Thank you for shopping with Owna Care. This policy explains how orders, cancellations, returns, our product warranty and refunds work for purchases made on www.ownacare.us. Nothing in this policy limits any rights you have under applicable law.

1. Orders and pricing

All prices are shown in U.S. Dollars (USD). Applicable taxes and shipping costs are shown at checkout. Every order is subject to product availability, payment authorization and fraud prevention checks.

We may cancel an order if an item is unavailable, payment cannot be authorized, the order information is incomplete or inaccurate, there is an obvious pricing or technical error, or we reasonably suspect fraudulent or unauthorized activity. If we cancel an order after payment has been collected, we will refund the full amount to your original payment method.

2. Canceling your order

You can cancel your order for a full refund before it ships. Email us at help@ownacare.com as soon as possible with your name, order number and the email address used for the order. Once an order has shipped, it can no longer be canceled.

3. No returns on intimate products

For hygiene and safety reasons, we do not accept returns or exchanges of intimate products once an order has shipped, and we do not offer refunds for change of mind. This does not affect your rights if your product arrives damaged, defective or incorrect (see section 5), or your coverage under our 6-month warranty (see section 4).

Not sure which product is right for you? Message us before you buy and we will help you choose.

4. 6-month warranty

Every Owna Care toy is covered by a warranty against manufacturing defects for 6 months from the date of delivery. If your product stops working properly because of a manufacturing defect during this period, we will replace it with the same product or, if it is no longer available, a comparable product or a refund.

The warranty does not cover damage caused by misuse, accidents, improper cleaning or storage, use of silicone-based lubricants on silicone products, submerging products that are not labeled waterproof, unauthorized modifications, or normal wear and tear.

How to make a warranty claim: email help@ownacare.com with your order number, a short description of the problem and, if possible, a photo or video showing it. We will review your claim and reply with next steps. Please do not send any product back before receiving instructions from us.

5. Damaged, defective or incorrect items

Please check your order when it arrives. If you receive a damaged, defective or incomplete order, or the wrong product, email us at help@ownacare.com as soon as possible with your order number and photos showing the issue. After verifying it, we will send you a replacement or issue a refund, and we will cover any shipping costs needed to fix our mistake.

6. Refunds

Approved refunds are issued to your original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or card issuer may need additional time before it appears on your account.

7. Shipping delays

We ship according to our Shipping Policy. If we cannot ship your order within the stated timeframe, we will contact you with an updated estimate and give you the option to cancel for a full refund.

8. Lost or missing packages

If your tracking shows a delivery problem or your package does not arrive within the expected timeframe, email us at help@ownacare.com. We will work with USPS to investigate and find the right solution. Please make sure your shipping address is accurate and complete when you place your order.

9. Chargebacks and payment disputes

If there is a problem with your order, we encourage you to contact us first so we can resolve it quickly. Nothing in this policy prevents you from exercising your rights through your bank, card issuer, payment provider or applicable consumer protection law.

10. Changes to this policy

We may update this policy from time to time. The version that applies to your purchase is the one in effect when you placed your order, except where a change is required by law.

11. Contact

For cancellations, warranty claims, refunds or any questions about this policy, contact Owna Care at help@ownacare.com or through our contact page.