FAQ

Yes. Every order ships in unmarked packaging with no product names or brand imagery on the outside.

We use discreet billing, so product names never appear on your bill.

Absolutely. Send us a message and we'll give you personalized guidance. You can also shop by where you are right now: Just starting, Pelvic health, Postpartum, Comfort first, 50+ and menopause or For couples.

Yes. Join the Owna Circle newsletter at the bottom of our homepage and get 5% off your first order.

We ship across the United States from our warehouse in Miami, Florida.

Please allow up to 10 days for us to process your order. Once it ships with USPS, you'll get an email with your tracking number. Delivery time after shipping depends on your location. See our Shipping Policy for details.

Standard shipping is a flat $7.95, and it's free on orders of $100 or more.

Yes. Every Owna toy comes with a 6-month warranty. If something isn't working right, contact us and we'll help you.

For hygiene reasons, intimate products can't be returned. That's why every toy is covered by our 6-month warranty. You can find all the details in our sales, returns, refunds and cancellation policy.

Our toys are made with body-safe, medical-grade silicone: non-toxic and easy to keep clean.

No. Our toys use whisper-quiet motors, so your privacy stays yours.

Wash it before and after every use with warm water and a mild, unscented soap or a toy cleaner, then let it air dry completely. Keep charging ports and buttons away from direct streams of water unless your toy is labeled waterproof.

Use a water-based lubricant with silicone toys. Silicone-based lubes can damage the surface of silicone toys over time. Browse our lubes and care collection.

Every piece starts in our studio in Medellín, Colombia, shaped around real bodies and real feedback from our community.